Refund Policy

This policy explains how refunds and cancellations work for services provided by Romavizens. Because our work is custom and time-based, the specific terms of each engagement are set in the signed proposal or agreement.

Project-based services

Fees for design, development, strategy and creative work cover time and expertise already committed. Deposits and milestone payments are generally non-refundable once work on that stage has begun, unless your agreement states otherwise.

Retainers and ongoing services

Monthly retainers can be cancelled according to the notice period in your agreement. Fees for the current billing period are not refunded, and we will not charge you for periods after cancellation takes effect.

Third-party costs

Advertising spend, software licenses, domains, hosting, stock assets and similar costs paid to third parties are non-refundable by us, because they are governed by those providers' terms.

Work not delivered

If we are unable to deliver agreed work, we will credit or refund the portion of fees paid for work that has not been performed.

Quality concerns

If you believe a deliverable does not meet the agreed scope, tell us in writing within 14 days of delivery. We will review the concern and aim to correct the work first. Where it cannot be resolved, we will discuss a fair adjustment.

How to request a refund

Email support@romavizens.com with your company name, invoice reference and the reason for your request. We aim to reply within 5 business days. Approved refunds are returned to the original payment method within 10 business days.

Results

Marketing outcomes depend on many factors outside our control, so refunds are not offered based solely on performance results unless a written agreement says so.

Contact us

Romavizens, 16192 Coastal Hwy., Lewes, DE 19958, United States. Email: support@romavizens.com.